Reminders for nobody

RT Users
1

To all,

Awhile back I thought I saw an inquiry about how to get rid of

reminders that had “Nobody” as the owner. I didn’t see any resolutions
on that. Did someone come up with one? I have, but I don’t want to be
redundant.

Kenn
LBNL

2

Hello,

–Am 10. Oktober 2007 11:41:15 -0700 schrieb Kenneth Crocker
KFCrocker@lbl.gov:

Awhile back I thought I saw an inquiry about how to get rid of reminders
that had “Nobody” as the owner. I didn’t see any resolutions on that. Did
someone come up with one? I have, but I don’t want to be redundant.

I also asked this and have been confirmed that it is a bug. I would like to
see your resolution.

Regards,
Dirk.

Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654

3

Dirk,

Sure. I used RT Query to pull tickets from a queue and then used the

advanced module to add “AND TYPE = ‘reminder’”. The results showed all
reminders, including the ones that belonged to "Nobody’. I selected Bulk
Update and unchecked the reminders I didn’t want updated and then
selected to update the status to "resolved’ and hit update. All
reminders with nobody were resolved. I could now enter a good reminder
with an owner. It’s not a patch, just a method. Hope it helps.

Kenn
LBNLOn 10/10/2007 10:36 PM, Dirk Pape wrote:

Hello,

–Am 10. Oktober 2007 11:41:15 -0700 schrieb Kenneth Crocker
KFCrocker@lbl.gov:

Awhile back I thought I saw an inquiry about how to get rid of

reminders
that had “Nobody” as the owner. I didn’t see any resolutions on that. Did
someone come up with one? I have, but I don’t want to be redundant.

I also asked this and have been confirmed that it is a bug. I would like
to see your resolution.

Regards,
Dirk.