Reminder: Upcoming RTIR training session on June 8th

Learn how to use Request Tracker for Incident Response to its fullest at our June 8th remote training session lead by Best Practical engineers. Spots are still available! Register today!

Date: June 8th, 2022
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)

Agenda to include:

  • Review of RTIR workflow
  • Using RTIR for incident response
  • Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures
  • Built-in tools
  • Service level agreements (SLAs)
  • Auto-setting custom fields from email contents
  • Integrating RTIR with other tools

If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.

Also, check out future trainings coming up later this year!