Reminder email

RT Users
1

I’m looking for a way to send a user a list of all unresolved tickets
each day. I’ve looked at the rt-remind program, but it sends a separate
email for each queue. I’d like each user to get just a single email
each day with a prioritized list of tickets, and show the queue as a
column.

Without rewriting rt-remind, does anyone know if this exists?

Thank you.

Brandon

2

Disregard. I found this in the code, which does what I need:

Whether to merge the tickets for all queues into one email per person

(as opposed to sending an email per person per queue)

my($mergequeues) = 1;-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Brandon
Pulsipher
Sent: Monday, May 02, 2005 9:41 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Reminder email

I’m looking for a way to send a user a list of all unresolved tickets
each day. I’ve looked at the rt-remind program, but it sends a separate
email for each queue. I’d like each user to get just a single email
each day with a prioritized list of tickets, and show the queue as a
column.

Without rewriting rt-remind, does anyone know if this exists?

Thank you.

Brandon
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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