Reminder does not re-open a ticket

Hi to all,

i have the problem, that a reminder does not re-open a ticket. It keeps
standing in the list of reminders, but does not open a ticket, when the time
for it has come.

You can find a screenshot right here:
http://www.thomashecker.de/rt.gif

In it you can see, that there is a reminder that should have re-open the
ticket #42 16 hours ago, but didn’t.

I’m running rt 3.6.1 on a debian 4.0 linux using sendmail for all email
stuff. there are no other applications running on the server.

There were no modifications done to the codebase or any other scripts
installed.

can somebody point me in the right direction?

Thanks for help!
Thomas

Hi to all,

i have the problem, that a reminder does not re-open a ticket. It
keeps
standing in the list of reminders, but does not open a ticket, when
the time
for it has come.

That’s not specced behavior, but it could be pretty easily added
using a scrip.

Jesse

PGP.sig (186 Bytes)

Hi to all,

well, when i need a scrip to do this, what can i use the remindes for? I
thought this was exactly the hole purpose of the reminder. It automatically
reminds me by reopening a ticket. Only a list of reminders is not a
reminder-function i know from Outlook for example.

Does anybody have a functionalty like this implemented in RT? I’m not really
familiar with writing scrips so maybe someone can help me out?

thanks a Lot
Thomas

Am 04.07.2007 15:55 Uhr schrieb “Jesse Vincent” unter
jesse@bestpractical.com:

Thomas,

You could set up a cron job to run every night and look at reminders 

that are due and have that job open the tickets referred to as well as
produce a report.

Kenn
LBNL

Thomas Hecker wrote: