Is there any way to migrate from Remedy helpdesk to RT?
– John E. Jasen (jjasen@realityfailure.org)
– User Error #2361: Please insert coffee and try again.
Is there any way to migrate from Remedy helpdesk to RT?
Well, in theory it is possible. There are no canned tools available
right now, and it would be a little diffcult to write one, since
everyone’s ARS schemas are different. Basically, you need to mimic the
behavior of the rt2 to rt3 conversion process and I would certainly
use that tool as a starting point. The trickest part will probably
parsing your diary fields into individual transactions. You will also
need to translate all of your non-core fields in your schema onto
custom fields.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
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