Unfortunately, I’m just getting my feet wet with respect to the RT API
but I’m pretty sure that if you look around, you’ll be able to get that
information from the ticket object itself. Have a look at the template
that displays the Basic view of a ticket, I imagine that it displays the
time worked, and that would show you how to get at the value.
If you’ve got stat pages that you’ve developed, or idea for stats pages,
go ahead and send them. I’ve got a lot of ideas and suggestions for the
package (I want to summarize to the list to get a fell for how popular
some of them would be, when I get a chance), but les time to actually do
-KellyFrom: Senoner Samuel [mailto:Samuel.Senoner@eurac.edu]
Sent: Friday, January 16, 2004 3:20 AM
To: Kelly F. Hickel; email@example.com
Subject: RE: [rt-users] release of Statistics3 version 0.1.3
I want to have some extra stats for my chief, i created some for extra
groups and for owners, i will send you the stats if you want.
But i have a question, i saw in the haralds package there is a filed
with the time to resolve, I saw that this is the difference between the
resolved date and the created date,
but I whould be interested in the worked time… How can I get this
information into stats?
From: Kelly F. Hickel [mailto:firstname.lastname@example.org]
Sent: Friday,16 January,2004 02:49
Subject: [rt-users] release of Statistics3 version 0.1.3
OK, here’s my first release. It’s pretty much the same as the one that
I posted before, except that I’ve included Paulo Matos fixes for some
typos, and I’ve bumped the version to 0.1.3.
My employer has been kind enough to let me host this on their machines,
so the file kfh/RT/Statistics3-0_1_3.tgz is available via anonymous ftp
from anonftp.mqsoftware.com. This machine’s DNS record is new, so if you
can’t look up the hostname, wait a couple of hours and try again…
Thanks to Harald, and Paulo…