Relationships and status

RT Developers
1

Hi,

I’ve just begun investigating the intricacies of Relationships and Links
in RT. I was wondering if one of the relationship types take into
consideration a ‘cancellation’. For example, you have ticket #1639 for
Big Request which is the parent of ticket #1640 for Small Request. We
suddenly get a call and Big Request is cancelled (status==killed). How
can I get Small Request to inherit this status?

I feel like this is somehow included already in the functionality of RT.
Am I incorrect?

Thanks as always!

Colleen Noonan
Software Engineer

Eros Guide
www.eros-guide.com
Oakland, CA 94607
510 208 2100 x188

RT RULEZ

2

(I think I may have posted this on the wrong list devel instead of
users)

Hi,

I’ve just begun investigating the intricacies of Relationships and Links
in RT. I was wondering if one of the relationship types take into
consideration a ‘cancellation’. For example, you have ticket #1639 for
Big Request which is the parent of ticket #1640 for Small Request. We
suddenly get a call and Big Request is cancelled (status==killed). How
can I get Small Request to inherit this status (but only this status)?

I feel like this is somehow included already in the functionality of RT.
Am I incorrect?

Thanks as always!

Colleen Noonan
Software Engineer

Eros Guide
www.eros-guide.com
Oakland, CA 94607
510 208 2100 x188