I’ve just begun investigating the intricacies of Relationships and Links
in RT. I was wondering if one of the relationship types take into
consideration a ‘cancellation’. For example, you have ticket #1639 for
Big Request which is the parent of ticket #1640 for Small Request. We
suddenly get a call and Big Request is cancelled (status==killed). How
can I get Small Request to inherit this status?
I feel like this is somehow included already in the functionality of RT.
Am I incorrect?
Thanks as always!
Oakland, CA 94607
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