Relationship not set when ticket is resolved

RT Users
1

Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Depended-On-By: {$Tickets{‘TOP’}->Id}
Refers-To: {$Tickets{“TOP”}->Id}
Owner: rbs, ps
Queue: Billing
Type: Approval
Content: hvad er der at sige… de skylder os penge

ENDOFCONTENT
"

And created a new queue “Billing” and made a global scrip, that on
resolved creates a new tickte from the above.

When I resolve a ticket an approval is created in the Billing queue but
the “Depended-On-By” is not set… Can anyone please help, I’w been
struggling with this all day :frowning:

Best regards

Rene Brask

2

Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Subject: Fakturering af {$Tickets{‘TOP’}->Subject}
Depended-On-By: {$Tickets{‘TOP’}->Id}
Refers-To: {$Tickets{“TOP”}->Id}
Owner: rbs, ps
Queue: Billing
Type: Approval
Content: bla bla…

ENDOFCONTENT
"

Which is taken from the manuals simple example, so the meaning should be
straight forward…

And created a new queue “Billing” and made a global scrip, that when a ticket is
resolved creates a new ticket from the above.

When I resolve a ticket an approval is created in the Billing queue but
the “Depended-On-By” is not set… Can anyone please help, I’ve been
struggling with this all day :frowning:

Thought it was a simple, maybe to simple question…

but can anyone a least verify that the “Depended-On-By” should be set???

Regards Ren�

3

Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Subject: Fakturering af {$Tickets{‘TOP’}->Subject}
Depended-On-By: {$Tickets{‘TOP’}->Id}

try just

Depended-On-By: TOP

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

Thanks Jesse

That did the trick :wink: Maybe the manual should be updated on that point
so others dont struggle with the same silly error.

Regards ReneOn Tue, 2003-12-30 at 21:34, Jesse Vincent wrote:

On Tue, Dec 30, 2003 at 09:31:17PM +0100, Rene Brask Soerensen wrote:

On Mon, 2003-12-29 at 15:54, rene@realhost.dk wrote:

Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Subject: Fakturering af {$Tickets{‘TOP’}->Subject}
Depended-On-By: {$Tickets{‘TOP’}->Id}

try just

Depended-On-By: TOP

5

Thanks Jesse

That did the trick :wink: Maybe the manual should be updated on that point
so others dont struggle with the same silly error.

nod the docs in the code have been updated. the manual still needs it.

Regards Rene

Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Subject: Fakturering af {$Tickets{‘TOP’}->Subject}
Depended-On-By: {$Tickets{‘TOP’}->Id}

try just

Depended-On-By: TOP

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.