Relationship Graphs not working in RT 3.8.4

Anyone had any problems getting the ticket relation graphing stuff
working under RT3.8.4?

I’ve installed various libgd packages and installed GD and GraphViz
over CPAN. I now get the ‘Graph’ link in the Links section of Ticket
Metadata but clicking on it gives me this:

Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
index.html: Attempt to reload RT/Graph/Tickets.pm aborted. Compilation
failed in require at /opt/rt3/share/html/Ticket/Graphs/index.html line
78. Stack: [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/opt/rt3/
share/html/Ticket/Graphs/index.html:78] [/usr/share/perl5/HTML/Mason/
Interp.pm:811] [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/
perl5/HTML/Mason/Request.pm:246] [/usr/share/perl5/HTML/Mason/
Request.pm:211] [/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68] [/
usr/share/perl5/Class/Container.pm:275] [/usr/share/perl5/Class/
Container.pm:353] [/usr/share/perl5/HTML/Mason/Interp.pm:348] [/usr/
share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/HTML/Mason/
CGIHandler.pm:124] [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/
opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed–compilation aborted
at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack: [/opt/
rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/perl5/HTML/
Mason/Interp.pm:811] [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/
share/perl5/HTML/Mason/Request.pm:246] [/usr/share/perl5/HTML/Mason/
Request.pm:211] [/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68] [/
usr/share/perl5/Class/Container.pm:275] [/usr/share/perl5/Class/
Container.pm:353] [/usr/share/perl5/HTML/Mason/Interp.pm:348] [/usr/
share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/HTML/Mason/
CGIHandler.pm:124] [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/
opt/rt3/bin/mason_handler.fcgi:79]

Cheers,

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com

Hello Justin,

Have you restarted the server after install?On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayesjustin.hayes@orbisuk.com wrote:

Anyone had any problems getting the ticket relation graphing stuff working
under RT3.8.4?
I’ve installed various libgd packages and installed GD and GraphViz over
CPAN. I now get the ‘Graph’ link in the Links section of Ticket Metadata but
clicking on it gives me this:
Error during compilation of /opt/rt3/share/html/Ticket/Graphs/index.html:
Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed in require
at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed–compilation aborted at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79]

Cheers,
Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com


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Best regards, Ruslan.

I’ve restarted apache but I haven’t restarted the box itself. The
charts from search results started working after installing GD and
GraphWiz so I assumed that the relationship ones would as well.

I’ll try a complete restart.

Thanks,

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.comOn 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:

Hello Justin,

Have you restarted the server after install?

On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayesjustin.hayes@orbisuk.com wrote:

Anyone had any problems getting the ticket relation graphing stuff
working
under RT3.8.4?
I’ve installed various libgd packages and installed GD and GraphViz
over
CPAN. I now get the ‘Graph’ link in the Links section of Ticket
Metadata but
clicking on it gives me this:
Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
index.html:
Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed
in require
at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed–compilation
aborted at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79]

Cheers,
Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com


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Best regards, Ruslan.


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Tried restarting the server itself, but still get the same error :frowning:

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.comOn 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:

Hello Justin,

Have you restarted the server after install?

On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayesjustin.hayes@orbisuk.com wrote:

Anyone had any problems getting the ticket relation graphing stuff
working
under RT3.8.4?
I’ve installed various libgd packages and installed GD and GraphViz
over
CPAN. I now get the ‘Graph’ link in the Links section of Ticket
Metadata but
clicking on it gives me this:
Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
index.html:
Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed
in require
at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed–compilation
aborted at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79]

Cheers,
Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com


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Best regards, Ruslan.


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Hi Justin,

You shouldn’t restart the box. Probably there is better errror message
in the logs.On Wed, Aug 5, 2009 at 6:59 PM, Justin Hayesjustin.hayes@orbisuk.com wrote:

Tried restarting the server itself, but still get the same error :frowning:

Justin


Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com

On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:

Hello Justin,

Have you restarted the server after install?

On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayesjustin.hayes@orbisuk.com wrote:

Anyone had any problems getting the ticket relation graphing stuff
working
under RT3.8.4?
I’ve installed various libgd packages and installed GD and GraphViz over
CPAN. I now get the ‘Graph’ link in the Links section of Ticket Metadata
but
clicking on it gives me this:
Error during compilation of /opt/rt3/share/html/Ticket/Graphs/index.html:
Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed in
require
at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79] BEGIN failed–compilation aborted at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/usr/share/perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441]
[/usr/share/perl5/HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73]
[/opt/rt3/bin/mason_handler.fcgi:79]

Cheers,
Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com


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Community help: http://wiki.bestpractical.com
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Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.


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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Anyone had any problems getting the ticket relation graphing stuff working under RT3.8.4?
I’ve installed various libgd packages and installed GD and GraphViz over CPAN. I now get the
’Graph’ link in the Links section of Ticket Metadata but clicking on it gives me this:

Did you run ./configure with --enable-graphviz ?
My guess is that you’re missing IPC::Run::SafeHandles

-kevin

I didn’t do the initial install, but I’m guessing probably not…

Is there any way to do it retrospectively?

Thanks again

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.comOn 5 Aug 2009, at 16:58, Kevin Falcone wrote:

On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:

Anyone had any problems getting the ticket relation graphing
stuff working under RT3.8.4?
I’ve installed various libgd packages and installed GD and
GraphViz over CPAN. I now get the
’Graph’ link in the Links section of Ticket Metadata but clicking
on it gives me this:

Did you run ./configure with --enable-graphviz ?
My guess is that you’re missing IPC::Run::SafeHandles

-kevin

Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
index.html: Attempt to reload
RT/Graph/Tickets.pm aborted. Compilation failed in require at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68] [/usr/share/
perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/
Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
mason_handler.fcgi:79] BEGIN
failed–compilation aborted at /opt/rt3/share/html/Ticket/Graphs/
index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68] [/usr/share/
perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/
Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
mason_handler.fcgi:79]
Cheers,
Justin

Justin Hayes
Orbis Support Manager


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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

I didn’t do the initial install, but I’m guessing probably not…
Is there any way to do it retrospectively?

Just try installing IPC::Run::SafeHandles
You can reconfigure while saying --enable-graphviz and just run make
testdeps

-kevin

Sorry, meant to send it to the list (to help anyone else out with this
issue).From: Helmuth Ramirez
Sent: Wednesday, August 05, 2009 2:16 PM
To: 'Justin Hayes’
Subject: RE: [rt-users] Relationship Graphs not working in RT 3.8.4

Hi Justin,
I had a similar issue. Yes, you should be able to do it. Here’s the
thread that helped me out.

http://www.gossamer-threads.com/lists/rt/users/77361

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Justin
Hayes
Sent: Wednesday, August 05, 2009 12:11 PM
To: Kevin Falcone
Cc: RT Users
Subject: Re: [rt-users] Relationship Graphs not working in RT 3.8.4

I didn’t do the initial install, but I’m guessing probably not…

Is there any way to do it retrospectively?

Thanks again

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.com

Simply installing IPC::Run::SafeHandles did the trick.

Thanks Kevin!

Justin

Justin Hayes
Orbis Support Manager
justin.hayes@orbisuk.comOn 5 Aug 2009, at 17:36, Kevin Falcone wrote:

On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Hayes wrote:

I didn’t do the initial install, but I’m guessing probably not…
Is there any way to do it retrospectively?

Just try installing IPC::Run::SafeHandles
You can reconfigure while saying --enable-graphviz and just run make
testdeps

-kevin

On 5 Aug 2009, at 16:58, Kevin Falcone wrote:

On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:

Anyone had any problems getting the ticket relation graphing
stuff working under RT3.8.4?
I’ve installed various libgd packages and installed GD and
GraphViz over CPAN. I now get the
’Graph’ link in the Links section of Ticket Metadata but
clicking on it gives me this:

Did you run ./configure with --enable-graphviz ?
My guess is that you’re missing IPC::Run::SafeHandles

-kevin

Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
index.html: Attempt to reload
RT/Graph/Tickets.pm aborted. Compilation failed in require at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78]
[/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
mason_handler.fcgi:79] BEGIN
failed–compilation aborted at
/opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
[/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
perl5/HTML/Mason/Interp.pm:811]
[/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
HTML/Mason/Request.pm:246]
[/usr/share/perl5/HTML/Mason/Request.pm:211]
[/opt/rt3/bin/…/lib/RT/Interface/Web/Request.pm:68]
[/usr/share/perl5/Class/Container.pm:275]
[/usr/share/perl5/Class/Container.pm:353]
[/usr/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
HTML/Mason/CGIHandler.pm:124]
[/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
mason_handler.fcgi:79]
Cheers,
Justin

Justin Hayes
Orbis Support Manager


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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com


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