On the rejection of a ticket is it possible to have
that ticket move to a defined queue? What I’m looking
at is all tickets are created by a helpdesk. When we
get the ticket and realize that not enough data has
been given to work the ticket we reject it. At times
these tickets are placed in queues that the end users
and at times the helpdesk can not see. So is it
possible to set a rejection policy to move the ticket
to the “Helpdesk” queue?
I’ve been looking into the scrips but have not found a
solution yet.
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