Rejecting queue change?


We are currently looking for a nice way to stop tickets with
unprivileged requestors from being transferred into a certain queue.

Currently the nicest way I can think of, which doesn’t involve actually
putting exceptions into RT::Ticket_Overlay::SetQueue is to create a
scrip which checks if the transaction is a queue change and if the
ticket has unprivileged requestors, and if that is the case, move the
ticket back into the original queue and perhaps put a comment on the
ticket (“Bad bad staff member, you aren’t meant to do this”), but that
seems a bit cludgy… Is there any other way to do it? Ideally it would
be nice if the scrip condition could actually stop the transaction


Matthew Watson

Netspace Online Systems

(03) 98110010

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