Reject condition?

RT Users
1

Hello everyone,

isn’t there a pre-defined reject condition?

What would be the easiest way of notifying requestors about rejected
tickets (as the contributed scripts do for resolved tickets).

Is it possible to deactivate autoresponders for certain queues?

Best Regards,

Franz G. Köhler

2

Franz Georg K�hler wrote:

Hello everyone,

isn’t there a pre-defined reject condition?

What would be the easiest way of notifying requestors about rejected
tickets (as the contributed scripts do for resolved tickets).
You don’t need to write.
See results of the next SQL query.
select * from ScripConditions where ExecModule = ‘StatusChange’;

insert new record with your name and description and Argument = ‘rejected’.

Is it possible to deactivate autoresponders for certain queues?
See today ML archive.