Register Bcc as AdminCc user

RT Users
1

Hello all,

After 2 days of searching I don’t find any solution and now I need your help.

I wich to automatically register Bcc user as AdminCc on ticket.
Is there a configuration or a scrip to do this ?

A great thanks for your help.
Horst

Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l’utiliser de quelque manière que ce soit.

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2

Hello all,

After 2 days of searching I don’t find any solution and now I need your
help.

I wich to automatically register Bcc user as AdminCc on ticket.

Is there a configuration or a scrip to do this ?

If you mean one time recipient Bcc input then it’s saved in headers.
Grep for OtherRecipients in lib/RT/Action/Notify.pm to see how get
addresses in your custom scrip.

A great thanks for your help.

Horst

Note Importante: Le contenu de ce courriel est uniquement réservé à la
personne ou l’organisme à qui il est destiné. Si vous n’êtes pas le
destinataire prévu, veuillez nous en informer au plus vite et détruire le
présent courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel, de le distribuer ou de l’utiliser de quelque manière que ce soit.

Important Notice: The content of this e-mail is intended only and solely for
the use of the named recipient or organization. If you are not the named
recipient, please inform us immediately and delete the present e-mail. In
this case, you are not allowed to copy, distribute or use this e-mail in any
way.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

Best regards, Ruslan.

3

Russlan,

Thank you for your reply.

I have two problems.
First, I do not understand the code in the Notify.pm, I’m not a perl dev. : (
Second, I’m not sure I was clear in my question, sorry …
My wish is to register as a user AdminCc which was declared as Bcc when creating a new ticket by email. I do not know if it’s possible.

Horst

-----Message d’origine-----
De : ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] De la part
de Ruslan Zakirov
Envoyé : jeudi, 8. décembre 2011 09:26
À : Kriegers Horst
Cc : ML - rt-users
Objet : Re: [rt-users] Register Bcc as AdminCc user

Hello all,

After 2 days of searching I don’t find any solution and now I need
your help.

I wich to automatically register Bcc user as AdminCc on ticket.

Is there a configuration or a scrip to do this ?

If you mean one time recipient Bcc input then it’s saved in headers.
Grep for OtherRecipients in lib/RT/Action/Notify.pm to see how get
addresses in your custom scrip.

A great thanks for your help.

Horst

Note Importante: Le contenu de ce courriel est uniquement réservé à la
personne ou l’organisme à qui il est destiné. Si vous n’êtes pas le
destinataire prévu, veuillez nous en informer au plus vite et détruire
le présent courriel. Dans ce cas, il ne vous est pas permis de copier
ce courriel, de le distribuer ou de l’utiliser de quelque manière que ce soit.

Important Notice: The content of this e-mail is intended only and
solely for the use of the named recipient or organization. If you are
not the named recipient, please inform us immediately and delete the
present e-mail. In this case, you are not allowed to copy, distribute
or use this e-mail in any way.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

–
Best regards, Ruslan.

Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l’utiliser de quelque manière que ce soit.

Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way.

4

Russlan,

Thank you for your reply.

I have two problems.
First, I do not understand the code in the Notify.pm, I’m not a perl dev. : (
Second, I’m not sure I was clear in my question, sorry …
My wish is to register as a user AdminCc which was declared as Bcc when creating a new ticket by email. I do not know if it’s possible.

it’s not. Incoming mail has no Bcc field, MTA deleted it during processing.

Horst

Best regards, Ruslan.

5

it’s not. Incoming mail has no Bcc field, MTA deleted it during processing.

Thanks for your answer.

Regards,
Horst

-----Message d’origine-----
De : ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] De la part
de Ruslan Zakirov
Envoyé : jeudi, 8. décembre 2011 16:11
À : Kriegers Horst
Cc : ML - rt-users
Objet : Re: [rt-users] Register Bcc as AdminCc user

Russlan,

Thank you for your reply.

I have two problems.
First, I do not understand the code in the Notify.pm, I’m not a perl
dev. : ( Second, I’m not sure I was clear in my question, sorry …
My wish is to register as a user AdminCc which was declared as Bcc
when creating a new ticket by email. I do not know if it’s possible.

it’s not. Incoming mail has no Bcc field, MTA deleted it during processing.

Horst

–
Best regards, Ruslan.

Note Importante: Le contenu de ce courriel est uniquement réservé à la personne ou l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l’utiliser de quelque manière que ce soit.

Important Notice: The content of this e-mail is intended only and solely for the use of the named recipient or organization. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are not allowed to copy, distribute or use this e-mail in any way.