I’m trying to install merge users extension with RT, for which I followed
https://github.com/bestpractical/rt-extension-mergeusers . After making the
required changes, When I merge Users I’m not able to see the tickets
assigned to the merged users. Below is the scenario it is failing :
User A with email1.
User B with email2.
I merged User B with User A. After logging into RT Web I’m not able to see
the tickets with email2 under User A. How ever If I send any new requests
from email2(User B) I’m seeing these new requests but not the old ones.
Any help or pointers to this issue will be appreciated.