Regarding incoming mails

RT Users
1

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not able
to receive mails to the server but when I’m updating tickets from Web then
users are receiving the update mails. Basically my machine is not able to
receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.

2

Are you using fetchmail ?
Error logs ?On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy vangoor.bharath@gmail.com wrote:

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not able
to receive mails to the server but when I’m updating tickets from Web then
users are receiving the update mails. Basically my machine is not able to
receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.

3

Hi Trev,

I can see following error in my logs :

Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
arg1=devrt@cs.stonybrook.edu, relay=mail-wi0-f179.google.com
[209.85.212.179], reject=550 5.7.1 devrt@cs.stonybrook.edu… Relaying
denied
Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
bvangoor@cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]

and also this :

Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503: devrt.cs.stonybrook.edu
[130.245.27.22] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA
Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504: devrt.cs.stonybrook.edu
[130.245.27.22] did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA

Thanks,
Bharath.On Tue, Sep 29, 2015 at 1:03 PM, Trev trevor@onepost.net wrote:

Are you using fetchmail ?
Error logs ?

On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy <vangoor.bharath@gmail.com wrote:

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not
able to receive mails to the server but when I’m updating tickets from Web
then users are receiving the update mails. Basically my machine is not able
to receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.

4

Just to be clear here:

Broken: Fetchmail from your RT server, pulling email from an account on
your email server (exchange or whatever)

Working: Sendmail from your RT server, pushing notifications from the RT
server to your email recipients

The error you post, looks like sendmail errors… not fetchmail…

/var/log/fetchmail.log

Also, the fetchmail configuration file could be useful. (please replace
passwords and other identifiers in your copy paste)

Thanks,

TrevOn Tue, Sep 29, 2015 at 1:10 PM, bharath reddy vangoor.bharath@gmail.com wrote:

Hi Trev,

I can see following error in my logs :

Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
arg1=devrt@cs.stonybrook.edu, relay=mail-wi0-f179.google.com
[209.85.212.179], reject=550 5.7.1 devrt@cs.stonybrook.edu… Relaying
denied
Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
bvangoor@cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]

and also this :

Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue MAIL/EXPN/VRFY/ETRN
during connection to MTA
Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue MAIL/EXPN/VRFY/ETRN
during connection to MTA

Thanks,
Bharath.

On Tue, Sep 29, 2015 at 1:03 PM, Trev trevor@onepost.net wrote:

Are you using fetchmail ?
Error logs ?

On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy < vangoor.bharath@gmail.com> wrote:

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not
able to receive mails to the server but when I’m updating tickets from Web
then users are receiving the update mails. Basically my machine is not able
to receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.

5

Thanks Trev for the quick response, there was a problem with our mail
sending server which was the reason RT was not able to receive the mails.
We fixed it and now RT is able to receive the mails and generate the
tickets automatically. Thanks once again for the help.

Thanks,
Bharath.On Tue, Sep 29, 2015 at 1:34 PM, Trev trevor@onepost.net wrote:

Just to be clear here:

Broken: Fetchmail from your RT server, pulling email from an account
on your email server (exchange or whatever)

Working: Sendmail from your RT server, pushing notifications from the
RT server to your email recipients

The error you post, looks like sendmail errors… not fetchmail…

/var/log/fetchmail.log

Also, the fetchmail configuration file could be useful. (please replace
passwords and other identifiers in your copy paste)

Thanks,

Trev

On Tue, Sep 29, 2015 at 1:10 PM, bharath reddy vangoor.bharath@gmail.com wrote:

Hi Trev,

I can see following error in my logs :

Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
arg1=devrt@cs.stonybrook.edu, relay=mail-wi0-f179.google.com
[209.85.212.179], reject=550 5.7.1 devrt@cs.stonybrook.edu… Relaying
denied
Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
bvangoor@cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]

and also this :

Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue
MAIL/EXPN/VRFY/ETRN during connection to MTA
Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue
MAIL/EXPN/VRFY/ETRN during connection to MTA

Thanks,
Bharath.

On Tue, Sep 29, 2015 at 1:03 PM, Trev trevor@onepost.net wrote:

Are you using fetchmail ?
Error logs ?

On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy < vangoor.bharath@gmail.com> wrote:

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not
able to receive mails to the server but when I’m updating tickets from Web
then users are receiving the update mails. Basically my machine is not able
to receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.

6

Awesome!On Tue, Sep 29, 2015 at 2:28 PM, bharath reddy vangoor.bharath@gmail.com wrote:

Thanks Trev for the quick response, there was a problem with our mail
sending server which was the reason RT was not able to receive the mails.
We fixed it and now RT is able to receive the mails and generate the
tickets automatically. Thanks once again for the help.

Thanks,
Bharath.

On Tue, Sep 29, 2015 at 1:34 PM, Trev trevor@onepost.net wrote:

Just to be clear here:

Broken: Fetchmail from your RT server, pulling email from an account
on your email server (exchange or whatever)

Working: Sendmail from your RT server, pushing notifications from the
RT server to your email recipients

The error you post, looks like sendmail errors… not fetchmail…

/var/log/fetchmail.log

Also, the fetchmail configuration file could be useful. (please replace
passwords and other identifiers in your copy paste)

Thanks,

Trev

On Tue, Sep 29, 2015 at 1:10 PM, bharath reddy <vangoor.bharath@gmail.com wrote:

Hi Trev,

I can see following error in my logs :

Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: ruleset=check_rcpt,
arg1=devrt@cs.stonybrook.edu, relay=mail-wi0-f179.google.com
[209.85.212.179], reject=550 5.7.1 devrt@cs.stonybrook.edu…
Relaying denied
Sep 29 10:30:52 devrt sm-mta[9167]: t8TEUpif009167: from=<
bvangoor@cs.stonybrook.edu>, size=2400, class=0, nrcpts=0, proto=ESMTP,
daemon=MTA, relay=mail-wi0-f179.google.com [209.85.212.179]

and also this :

Sep 29 12:33:05 devrt sm-mta[11503]: t8TGX4n2011503:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue
MAIL/EXPN/VRFY/ETRN during connection to MTA
Sep 29 12:33:25 devrt sm-mta[11504]: t8TGXOHh011504:
devrt.cs.stonybrook.edu [130.245.27.22] did not issue
MAIL/EXPN/VRFY/ETRN during connection to MTA

Thanks,
Bharath.

On Tue, Sep 29, 2015 at 1:03 PM, Trev trevor@onepost.net wrote:

Are you using fetchmail ?
Error logs ?

On Tue, Sep 29, 2015 at 12:58 PM, bharath reddy < vangoor.bharath@gmail.com> wrote:

Dear All,

I’ve upgraded RT from 4.0.8 to 4.2.12 recently and found that I’m not
able to receive mails to the server but when I’m updating tickets from Web
then users are receiving the update mails. Basically my machine is not able
to receive mails but able to send mails. Any help or pointers to this issue
will be appreciated.

Thanks,
Bharath.