RefersTo & ReferredToBy in asset search

RT Developers
1
  1. Create asset with name asset1
  2. Enter to asset and create linked ticket with name ticket1
  3. Check in ticket1 and asset1 - links created.
  4. Edit RT_SiteConfig.pm:
    Set($AssetSearchFormat, q[
    ‘Name/TITLE:Name’,
    Description,
    ‘Status’,
    ‘Catalog’,
    Owner,
    HeldBy,
    Contacts,
    RefersTo,
    ReferredToBy,
    Parents,
    Children,
    ‘ActiveTickets InactiveTickets/TITLE:Related tickets’,
    ]) unless $AssetSearchFormat;

clean cache and restart web-server

Go to search assets and see: Fields RefersTo & ReferredToBy does not contain any data.

How to fix that?

2

This is quite an old topic - but it is exactly why I joined this forum and is essentially describing the same behavior I see.
If I have a ticket that refers to an asset and I create a search to include the “refers to” column - the asset appears correctly in my search in the “refers to” column.
However if I have an asset that refers to another asset and I create a search to include the “refers to” or “referredtoby” column nothing is displayed in that column even though if I go to the Asset page I can clearly see that it correctly refers to another asset.

Is this expected behavior and only Tickets can display the refers to info in a search?