Reference information missing after upgrade

RT Users
1

Heya. I’m in the midst of upgrading from 2.0.4 to 2.0.9. I’m testing the
upgrade on a development host first, so my production environment is still
2.0.4. Some of the last tickets I modified included references to each
other. I dumped the rt2 database this morning from production and loaded
it into dev. I then ran a ‘make update’ in dev. The dev version of rt was
2.0.8. All seems well except the references have disappeared from the web
ui. Any ideas what might be the culprit?

Thanks,
Christian

Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

2

Quick ammendment: the ticket body shows the reference transaction, it just
doesn’t show in the relationships box of either the referring or the
referred-to ticket.

Thanks,
Christian

3

At a guess, the $Organization changed…I belive that’s used as a key for
the relationships URIsOn Fri, Nov 30, 2001 at 11:19:07AM -0600, Christian Gilmore wrote:

Heya. I’m in the midst of upgrading from 2.0.4 to 2.0.9. I’m testing the
upgrade on a development host first, so my production environment is still
2.0.4. Some of the last tickets I modified included references to each
other. I dumped the rt2 database this morning from production and loaded
it into dev. I then ran a ‘make update’ in dev. The dev version of rt was
2.0.8. All seems well except the references have disappeared from the web
ui. Any ideas what might be the culprit?

Thanks,
Christian

Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

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4

Yup. That was it. I had a different organization in my development version
of config.pm.

Thanks,
Christian