I’ve been happily using RT since way back in version 1.0.3 or so. We’ve grown the department since then and are now starting to specialize. However, we still have too few people to read every reply and comment on every ticket.
I’d like to reduce the email overload for my team. I was wondering if there was a way to let them receive email notifications for newly created tickets, replies where they’re explicitly listed as a Requestor or CC, comments if they’re listed as an AdminCC, and nothing else. Is this possible?
Are there any other suggestions that would help us cut down on the number of “comments from someone else’s ticket” that they each have to read? I’m willing to make changes to Groups, active Scrips, etc. as needed.
Any pointers are greatly appreciated! Thanks in advance!