Hi,
Could someone help me with the following topic?
I would like messages received from a specific e-mail address to be directed to a different queue than the default one, e.g.
mail from: boss@domain.com → Queue Important
Thank you
I assume this is just for new incoming messages from the boss (rather than replies to existing tickets from them)? In which case you could have a script on your default queue that fires On Create. This scrip would need a custom user defined action that checks to see if the ticket’s requestor email address is your boss and if so changes the queue of the ticket to the Quite Important one.