I’ve searched about this but was not able to find another user with
the same problem.
I have been referring to use case scenarios found in the Wiki such as:
I am unable to disable transaction records when adding a reference
such as the one below:
$self->TicketObj->AddLink( Type => ‘RefersTo’, Target => $ticket_id,
RecordTransaction => 0);
Where $ticket_id is a ticket number retrieved before.
The reference is added properly between the two tickets but the
transaction will still show in the ticket:
Wed Jun 17 00:00:00 2009 RT_System - Reference to ticket #XXXXXXX added
However, it seems like I am unable to get this to work… Is it
something particular to linking transaction (such as RefersTo,
ReferredToBy, Children, Parent) ? It could make sense since the action
has an influence on two tickets rather than just one.
I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4 shortly.
Does someone have a clue ?