We are pretty new to RT. We are currently using http://www.issue-tracker.com
I think we will install RTFM too, so we can add annoucements to certain
queue’s etc. like the annoucement feature in issue-tracker.
What is the recommended way to track different support contracts?
Do people who use RT (companies) provide clients with webaccess too, or
just access via e-mail address?
Sorry for the basic questions, but I haven’t found answers to these
questions on the wiki.
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