Recognise Modified Subject Tokens


#1

Hi,

I was wondering if there is a way to configure RT to ‘recognise’ email
replies with modified Subject Tokens below as being from the same RT ticket?

[rt.foo.com #1234]
[rt.foo.com @1234]
[rt.foo.com 1234]

Thanks in advance.

Phillip.

Regards,

Phillip Tan
Pacific Arena Private Limited
200 Cantonment Road
#04-05 Southpoint
Singapore 089763
T: (65) 6317 2874
F: (65) 6317 2811
www.pricebreaker.travel
www.pacificarena.travel

Business Registration No.197600773W
TA249