Reassigning tickets as superuser

It seems there is no way to give someone permission to simply reassign a
ticket which is already owned. No matter what, you must ‘steal’ the ticket,
then reassign it.

From a manager’s perspective this is kind of a pain (I teased my boss “I
know it’s a whole extra click!”), would it be possible for this to be
changed in an upcoming patch so that you can assign a permission which
allows someone to reassign tickets even if they are not the owner?

-Steve Hopps

I’ve asked about this before and they seem unwilling to accept patches
to fix this behavior. But I totally agree with you ;-)On Jul 22, 2009, at 7:39 AM, Steve Hopps wrote:

It seems there is no way to give someone permission to simply
reassign a ticket which is already owned. No matter what, you must
’steal’ the ticket, then reassign it.

From a manager’s perspective this is kind of a pain (I teased my
boss “I know it’s a whole extra click!”), would it be possible for
this to be changed in an upcoming patch so that you can assign a
permission which allows someone to reassign tickets even if they are
not the owner?

-Steve Hopps


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness