RealTracker - ideas


#1

Hi! Do you stille develop RealTracker? I have some ideas and suggestions
for it - we use it on www.wiktor.dk It would be nice if it could handle
danish character as ÆØÅæøå Right now the characters look like this: Ville
en h=F8jskole g=E5 ind under begrebet kommerciel virksomhed ? “ø” becomes
"=F8" “å” becomes “=E5” And some (alot) of our subjects looks like this
=?iso-8859-1?Q?Lige_et_lille_sp=F8rgsm=E5l_til…?= Another suggestion:
Would it be possible to filter out HTML in HTML-messages (I hate it!) A
message could look like this (se below). Thanks for a great script! /Lasse
This is a multi-part message in MIME format.
------=_NextPart_000_0010_01BF6B78.DABC8A20 Content-Type: text/plain;
charset=“iso-8859-1” Content-Transfer-Encoding: quoted-printable jeg kan
ikke logge p=E5 jeres ftp mit bruger navn er BoF min kode er = atwxzryr men
hvad er min account??? p=E5 forh=E5nd tak
------=_NextPart_000_0010_01BF6B78.DABC8A20 Content-Type: text/html;
charset=“iso-8859-1” Content-Transfer-Encoding: quoted-printable
jeg kan ikke logge på jeres = ftp mit bruger=20 navn er BoF min kode er
atwxzryr

men hvad er min account???

på forhånd = tak
------=_NextPart_000_0010_01BF6B78.DABC8A20–


#2

Hi! Do you stille develop RealTracker?

Request Tracker. We’ll hope to have the next version released in the end
of June, but a workable version for the elite hackers should be available
already at the 18th of March according to our ambitious time scheduele.
This version will handle MIME attachments and quoted-unreadable perfectly.
I think it will simply work, even with Chinese signs - but at least for
ISO-8859-1, which is used in most of Europe and Scandinavia.

Tobias Brox (alias TobiX) - +4722925871 - urgent emails to
sms@tobiasb.funcom.com. Check our upcoming MMORPG at
http://www.anarchy-online.com/ (Qt) and play multiplayer Spades,
Backgammon, Poker etc for free at http://www.funcom.com/ (Java)


#3

Tobias has already answered the buts about RT 1.1. WRT the attachments issue,
you may want to look at the contributed “stripmime” tool in ftp://ftp.fsck.com/pub/rt/contrib

jesseOn Wed, Mar 01, 2000 at 03:40:35PM +0100, Lasse Hedegaard wrote:

Hi! Do you stille develop RealTracker? I have some ideas and suggestions
for it - we use it on www.wiktor.dk It would be nice if it could handle
danish character as ������ Right now the characters look like this: Ville
en h=F8jskole g=E5 ind under begrebet kommerciel virksomhed ? “�” becomes
"=F8" “�” becomes “=E5” And some (alot) of our subjects looks like this
=?iso-8859-1?Q?Lige_et_lille_sp=F8rgsm=E5l_til…?= Another suggestion:
Would it be possible to filter out HTML in HTML-messages (I hate it!) A
message could look like this (se below). Thanks for a great script! /Lasse
This is a multi-part message in MIME format.
------=_NextPart_000_0010_01BF6B78.DABC8A20 Content-Type: text/plain;
charset=“iso-8859-1” Content-Transfer-Encoding: quoted-printable jeg kan
ikke logge p=E5 jeres ftp mit bruger navn er BoF min kode er = atwxzryr men
hvad er min account??? p=E5 forh=E5nd tak
------=_NextPart_000_0010_01BF6B78.DABC8A20 Content-Type: text/html;
charset=“iso-8859-1” Content-Transfer-Encoding: quoted-printable
jeg kan ikke logge p� jeres = ftp mit bruger=20 navn er BoF min kode er
atwxzryr

men hvad er min account???

p� forh�nd = tak
------=_NextPart_000_0010_01BF6B78.DABC8A20–


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jesse reed vincent – jrvincent@wesleyan.edujesse@fsck.com
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#4

Request Tracker. We’ll hope to have the next version released in the end
of June, but a workable version for the elite hackers should be available
already at the 18th of March according to our ambitious time scheduele.
This version will handle MIME attachments and quoted-unreadable perfectly.
I think it will simply work, even with Chinese signs - but at least for
ISO-8859-1, which is used in most of Europe and Scandinavia.

Sounds great!

Well, a little suggestion more:
Sometimes our queue is very long, it would be nice if the page at top could
tell how many mails in the queue.

Is there an announce-mailinglist - so I can get the new version as soon as
it’s ready? :slight_smile:

/Lasse


#5

Well, a little suggestion more:
Sometimes our queue is very long, it would be nice if the page at top could
tell how many mails in the queue.

There are patches for setting limits for how many requests to show. We
will of course adopt this feature in the new WebRT. Counters … well, my
employer has requested statistics, so I’ll probably build in methods for
fetching statistics into the library, then it should be easy to get this
into the web interface as well.

Is there an announce-mailinglist - so I can get the new version as soon as
it’s ready? :slight_smile:

Announcements will go both to the user list and the devel list. If you’re
interessted in RT you’ll want to take them in anyway.

Tobias Brox (alias TobiX) - +4722925871 - urgent emails to
sms@tobiasb.funcom.com. Check our upcoming MMORPG at
http://www.anarchy-online.com/ (Qt) and play multiplayer Spades,
Backgammon, Poker etc for free at http://www.funcom.com/ (Java)


#6

Trying to install a clean copy of 1.1.10 -

…/rtc/etc has perms drwxr-x— by default, which stops config.pm from
being found by the web server. shouldn’t config.pm prolly be in lib?

…/rt/lib/rt/ui/web/auth.pm calls

require rt::database;
use CGI::Cookie;
&rt::connectdb();

rt/database.pm does not seem to be shipped with 1.1.10.

can anyone confirm this?

thanks,

    Blue Lang                              Unix Systems Admin
    QSP, Inc., 3200 Atlantic Ave, Ste 100, Raleigh, NC, 27604
    Home: 919 835 1540  Work: 919 875 6994  Fax: 919 872 4015

#7

Very simple. RT 1.1 does not have a webui right now. not in any form.
you probably want 1.0 if you need something functionalOn Wed, Mar 01, 2000 at 04:04:32PM -0500, Blue Lang wrote:

Trying to install a clean copy of 1.1.10 -

…/rtc/etc has perms drwxr-x— by default, which stops config.pm from
being found by the web server. shouldn’t config.pm prolly be in lib?

…/rt/lib/rt/ui/web/auth.pm calls

require rt::database;
use CGI::Cookie;
&rt::connectdb();

rt/database.pm does not seem to be shipped with 1.1.10.

can anyone confirm this?

thanks,


Blue Lang Unix Systems Admin
QSP, Inc., 3200 Atlantic Ave, Ste 100, Raleigh, NC, 27604
Home: 919 835 1540 Work: 919 875 6994 Fax: 919 872 4015


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