Real Name of autocreated users

RT Developers
1

Hello!

rt-3.0.5pre1.

Imagine that a new user submits a ticket via e-mail. It’s From: field
contains properly encoded non-ascii symbols.

When I view ‘More Info’ about that user, it’s Real Name contains trash instead
of letters.

Any thoughts?

Thanks!

2

Hello!

rt-3.0.5pre1.

Imagine that a new user submits a ticket via e-mail. It’s From: field
contains properly encoded non-ascii symbols.

When I view ‘More Info’ about that user, it’s Real Name contains trash instead
of letters.

Any thoughts?

My first thought is to ask what perl version you’re running.
Also, does it happen all the time or only sometimes?
And can you hand us a message that does it?
I’m pretty sure that some of the messages you’ve sent for test cases
before had encoded names in the From header. if you run “make
regression” on a clean database and view via the web ui, are those
garbled?

Thanks!

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3

Hi,

This may be a bit out of topic, but is is RFC compliant to put non ASCII caracters in the From header?

Yes, sure, as long as they are properly encoded (base64, for instance).

4

Hello!

rt-3.0.5pre1.

Imagine that a new user submits a ticket via e-mail. It’s From: field
contains properly encoded non-ascii symbols.

When I view ‘More Info’ about that user, it’s Real Name contains trash instead
of letters.

Any thoughts?

My first thought is to ask what perl version you’re running.

5.8.0, of course.

Also, does it happen all the time or only sometimes?

All the time.

And can you hand us a message that does it?

Look at this one.

I’m pretty sure that some of the messages you’ve sent for test cases
before had encoded names in the From header. if you run "make

No, unfortunatelly.
I usually do not send messages with localized From to domains other than .ru…