Read Only fields

RT Users
1

Is there a way of displaying instructions on a ticket. I want to display
some ‘Read only’ text for the user creating the ticket. Is it possible?

Thanks

Naweed Ahmed

Consulting Software Engineer

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2

Ahmed,

Sure. Create a Custom Field and when setting up rights, do NOT grant
“ModifyCustomField”, just “SeeCustomField” and then apply it to the Queues
you want. Then write a scrip that adds the “text value you want” it to have
when a ticket is created. If you make the scrip on a Queue by Queue basis,
you can alter the text per Queue.

Kenn
LBNLOn Fri, Sep 17, 2010 at 6:09 AM, Ahmed, Mohammed Naweed (LNG-BCT) < naweedmohammed.ahmed@lexisnexis.com> wrote:

Is there a way of displaying instructions on a ticket. I want to display
some ‘Read only’ text for the user creating the ticket. Is it possible?

Thanks

Naweed Ahmed**

Consulting Software Engineer

  • The information contained in this e-mail message is intended only for
    the personal and confidential use of the recipient(s) named above. This
    message may be an attorney-client communication and/or work product and as
    such is privileged and confidential. If the reader of this message is not
    the intended recipient or an agent responsible for delivering it to the
    intended recipient, you are hereby notified that you have received this
    document in error and that any review, dissemination, distribution, or
    copying of this message is strictly prohibited. If you have received this
    communication in error, please notify us immediately by e-mail, and delete
    the original message. *

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3

Thanks Kenn, but I think I was not able to explain my question
properly.

I want to display the message: “For urgent resolution of this issue,
please call XXX-XXX-XXXX”

I want it to be displayed when user is trying to create the ticket.

Naweed AhmedFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Friday, September 17, 2010 12:22 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Read Only fields

Ahmed,

Sure. Create a Custom Field and when setting up rights, do NOT grant
“ModifyCustomField”, just “SeeCustomField” and then apply it to the
Queues you want. Then write a scrip that adds the “text value you want”
it to have when a ticket is created. If you make the scrip on a Queue by
Queue basis, you can alter the text per Queue.

Kenn
LBNL