Aha! Patrick, I hadn’t thought of that. That’s a good idea, although
it does add some complexity on the administrative side of things,
because we’d have to add a procmail rule each time we create a new
queue. Sounds like the best route though, since there would be no
mistake about which domainname belongs to which queue.
CLICK HERE FOR ONLINE SUPPORT-----Original Message-----
[mailto:email@example.com] On Behalf Of David
Sent: Tuesday, June 13, 2006 5:59 PM
Subject: [rt-users] re-queueing based on sending domain
Hi all. Just wondering if any of you have developed a canned Scrip that
- OnCreate, checks the domain name of the sender to pattern match
against queue names
- Moves the ticket to the appropriate Queue, based on match, else stays
in general queue
I realize the pattern match part is the hardest part and I have
purposely left it ambiguous.
Has anyone else sought this kind of behavior?
How do others of you handle ticketing based on company account? I have
also seen that I can create a custom field and call it “Company Name” or
something, and that each ticket could be manually assigned to the right
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