We are currently using Jitterbug for email tracking system and would like to
migrate to Request Tracker. I have been doing research for the same on the
web.
Jitterbug produces flat files for each of the records that is sent. So our
main concern is the migration of our legacy data in form of Flat files to
RT. I know that there are modules like “ConvertLegacyToRt” that have been
built. We were however wondering whether it would be feasible as we have
probably around 20,000+ flatfiles from our jitterbug records.
Any help and insights would be greatly appreciated.
We converted a set of legacy Oracle tables into flatfiles and then
create our history of ticket in RT with another perl program we ran. I
put those programs (or the last one, at least) into the RT Wiki. Check
there. Obviously, you would need to change field names, input format,
etc, but you would basically have a program to use. Good Luck.
Kenn
LBNLOn 1/29/2010 2:06 PM, spandey wrote:
Hi,
We are currently using Jitterbug for email tracking system and would like to
migrate to Request Tracker. I have been doing research for the same on the
web.
Jitterbug produces flat files for each of the records that is sent. So our
main concern is the migration of our legacy data in form of Flat files to
RT. I know that there are modules like “ConvertLegacyToRt” that have been
built. We were however wondering whether it would be feasible as we have
probably around 20,000+ flatfiles from our jitterbug records.
Any help and insights would be greatly appreciated.