Re move fields (adminCC) from Form?

RT Users
1

Is there any way to remove fields (specifically adminCC or CC) fields from
the form to create new tickets?

Thanks,
Laura
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2

Is there any way to remove fields (specifically adminCC or CC) fields from
the form to create new tickets?

Go into Ticket/Create.html and comment them out. See the
CleanlyCustomizeRT wiki entry for a good starting place on how to best
do this.

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

3

Thanks!

Joe Casadonte-2 wrote:

Is there any way to remove fields (specifically adminCC or CC) fields
from
the form to create new tickets?

Go into Ticket/Create.html and comment them out. See the
CleanlyCustomizeRT wiki entry for a good starting place on how to best
do this.

–
Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

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