Thanks, I modified the code so that
Owner comes up with only Nobody on
Ticket Creation, so now I can assign
the owner once it comes in.
Another question for the group. We
want to try to use this to track
time… ie… How many hours a technician
is spending to fix a problem so that
we can pay our hourly staff based upon
this and also know when we need to
add more staff.
Is there any way to do this or is this
a future release issue?
[mailto:firstname.lastname@example.org]On Behalf Of Feargal Reilly
Sent: Tuesday, October 10, 2000 2:15 PM
Subject: Re: [rt-users] Re-Assigning a Ticket
I am trying to re-assign a ticket
and it says that I must steal the
To give a ticket to somebody it must either be yours, or unassigned.
So first steal the ticket, so that it’s yours, and then reassign it.
Messy, but that’s how it works at present.
I am admin of the queue. How do
I re-assign the Owner of a Ticket?
Also, I want owner’s to be only
technical staff not the requester,
Normally the owner is not the requestor. If it is, then somebody is setting
that way, and you’ve some policy implementation required, methinks.
and I want us to assign the ticket
not the end-user. Is there any way
to set this.
At present, no, the code should be hackable so that the ‘Give to’ option on
the request form is either not displayed, or does nothing. Remind me, and
look at the code when I’ve time.
On a general note,
What’s the status with RT2?
I know the alpha was realeased just before I went on holidays, so I haven’t
gotten to play with it yet.
I believe it includes an Oracle port, and that PostgreSQL support is just
around the overdue corner, but I’ve been off-list.
Jesse, and updates?
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