we’re running RT 5.0.1 and are always looking for ways to tweak the experience. My manager asked these questions of me and I didn’t have any immediate answers…thought to check here!
Just wondering if there is any way to make the create ticket function in the self-service portal more visible. Alternatively, can we just change all the links on the web pages to https://rt.lakeheadu.ca/SelfService/CreateTicketInQueue.html ?
Also is there an addon for API access to Request Tracker that provides data back in JSON format?