We are having a problem with our freshly installed RT 3.8.2 under Suse
Linux ES 10.
The setup ran fine, the queues and tickets made for testing were accessable.
Now we try to get our old database from 3.6.1 into the new instance of RT.
The dump imports into mysql 5.0.26 and the update-script works without
But when clicking any ticket via the quick search field, the
user-account gets logged out. This didn’t happen before with the fresh
database, but only now after importing the dumpfile.
This problem didn’t occur under RT 3.6.1 with the old database.
I think, this is cookie-related, since just before the accounts get
logged out, a new cookie gets placed in the browser. When I log back
into RT, I get the page displayed, that I requested before.
When using the normal search field to directly enter the ticket number
or clicking via “My Day”, the ticket gets displayed correctly and no
random logout happens.
Thank you for your help,