Quoting using Reply link from Tab

RT Users
1

Has anyone modified RT to automatically quote the last correspondence
when using the Reply link from the Tab bar? Didn’t see anything on the
wiki.

Steve

2

Has anyone modified RT to automatically quote the last correspondence
when using the Reply link from the Tab bar? Didn’t see anything on the
wiki.

You have to modify a litle bit Ticket/Elements/Tab for example, to get
the last transaction id for the current ticket and add the option
QuoteTransaction=this_id to Ticket/Update.html?Action=Respond&id=" . $id

Or if you wan’t this for all respond/comment to a ticket without
explicit QuoteTransaction option, do it directly in Ticket/Update.html.

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

3

The part that worries me is finding the correct transaction id. Would
be a great queue wide option to default to quoting the previous
message by default.

Does the ticket object have a last correspondence element? Or more
generally, where’s the best place to find an overview of the Ticket
class?On Jan 28, 2008, at 10:29 AM, Emmanuel Lacour wrote:

On Mon, Jan 28, 2008 at 09:43:58AM -0500, Steve Cochran wrote:

Has anyone modified RT to automatically quote the last correspondence
when using the Reply link from the Tab bar? Didn’t see anything on
the
wiki.

You have to modify a litle bit Ticket/Elements/Tab for example, to get
the last transaction id for the current ticket and add the option
QuoteTransaction=this_id to Ticket/Update.html?Action=Respond&id=" .
$id

Or if you wan’t this for all respond/comment to a ticket without
explicit QuoteTransaction option, do it directly in Ticket/
Update.html.