I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn’t matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.
Here is why I am sending this as a possible bug…
My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.
Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.
Thanks for your time!
Regards,
Grant
Grant Woodall
Technical Support
HiWAAY Information Services
1-888-244-9229 or (256)533-4296
Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.
So what happens is that you log in, get the queue view, and then whatever
you do (like going into a ticket or setting filter parameters) you get
back to the login screen?
If you look into the FAQ, there are a list of reasons why this can happen.
Feel free to write more if it doesn’t help you.
Have you tried turning on the IE4 hack in the config.pm file?On Wed, Mar 01, 2000 at 05:57:40PM -0600, Grant Woodall wrote:
I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn’t matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.
Here is why I am sending this as a possible bug…
My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.
Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.
Thanks for your time!
Regards,
Grant
Grant Woodall
Technical Support http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296
jesse reed vincent – jrvincent@wesleyan.edu – jesse@fsck.com
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