Quirk with IE 5.00.2614.3500


#1

I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn’t matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.

Here is why I am sending this as a possible bug…

My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.

Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.

Thanks for your time!

Regards,
Grant

Grant Woodall
Technical Support
http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296


#2

Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.

So what happens is that you log in, get the queue view, and then whatever
you do (like going into a ticket or setting filter parameters) you get
back to the login screen?

If you look into the FAQ, there are a list of reasons why this can happen.
Feel free to write more if it doesn’t help you.

Tobias Brox (alias TobiX) - +4722925871 - urgent emails to
sms@tobiasb.funcom.com. Check our upcoming MMORPG at
http://www.anarchy-online.com/ (Qt) and play multiplayer Spades,
Backgammon, Poker etc for free at http://www.funcom.com/ (Java)


#3

Have you tried turning on the IE4 hack in the config.pm file?On Wed, Mar 01, 2000 at 05:57:40PM -0600, Grant Woodall wrote:

I have just begun using a new Micron Millennia PC (Win 98, 2nd ed.)here at
work. I can login and use RT fine. However, if I let it sit for a couple
of minutes and then try to Update Queue Filters, or if I click on Display
Queue it pops me back out to the Login screen. It doesn’t matter if I leave
the window up, minimized or in an actual message or on the main list screen.
I thought this was just a glitch in my new machine since 6 other techs
received the same Microns and none can reproduce the problem on their
workstations. In addition, I never had this problem with my last Micron
machine that ran under Win 98, 1st ed.

Here is why I am sending this as a possible bug…

My father just bought a new Dell computer that is also running Win 98, 2nd
ed. I set it up for him and logged into RT to work from home. I logged in
successfully but when I clicked on a Service Ticket # it popped me back out
to the login screen again. I tried a couple more times and even rebooted
and tried again. Same results every time. This is when I started thinking
either the problem was a Windows default setting that was wrong or maybe a
certain scripting conflict within the Windows setup.

Is there a cookie setting or scripting preset that I should look for in my
system that could be set incorrectly that would cause this problem? Other
than this strange quirk I am thoroughly pleased with the RT program.

Thanks for your time!

Regards,
Grant


Grant Woodall
Technical Support
http://www.hiwaay.net
HiWAAY Information Services
1-888-244-9229 or (256)533-4296


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