QuickSearchSummary

RT Users
1

Hello,

I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.

Example:
Queue New Open Resolved
Support 5 10 2
IT 3 5 4

Thanks,

Alex

2

Hello,

I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.

Example:
Queue New Open Resolved
Support 5 10 2
IT 3 5 4

You have to copy share/html/Elements/Quicksearch to local/html/Elements,
then modify this one to add “resolved” status as it use only
ActiveStatuses by default.
then clear your mason cache (rm -rf …/var/masonf_data/obj) and
restart your webserver.

Adding the following line at end of file (before </%INIT>) should to the
trick:

push @conditions, { cond => “Status = ‘resolved’”, name => loc(‘resolved’) };

3

Thanks a lot.
It works fine.

Alex

Emmanuel Lacour a �crit :> On Mon, Oct 05, 2009 at 04:46:32PM +0200, Alexandre PIASER wrote:

Hello,

I use rt 3.8.2 and I need help.
I want to display the status resolved on the quickshearchsummary.

Example:
Queue New Open Resolved
Support 5 10 2
IT 3 5 4

You have to copy share/html/Elements/Quicksearch to local/html/Elements,
then modify this one to add “resolved” status as it use only
ActiveStatuses by default.
then clear your mason cache (rm -rf …/var/masonf_data/obj) and
restart your webserver.

Adding the following line at end of file (before </%INIT>) should to the
trick:

push @conditions, { cond => “Status = ‘resolved’”, name => loc(‘resolved’) };

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