Quicksearch and QuickCreate queries deleted - how to get them back?

RT Users
1

Hi everyone,

I just noticed that Quicksearch and QuickCreate queries are missing from
the available searches in the RT at a glance customization page. My
guess is that they got deleted by accident - however:

Does anyone know how to get them back to the list of available searches?

So far I was not able to find the place where to reintegrate them.
Resetting the RT at a glance also does not help, the list of available
searches remains the same.

Help is greatly appreciated.

Thanks in advance,
Gunnar

P.S.: we are using RT 3.8.8 on Debian Linux.

Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges@zmaw.de
Tel.: +49 (0)40 41173 220

2

Hi everyone,

I just noticed that Quicksearch and QuickCreate queries are missing from
the available searches in the RT at a glance customization page. My
guess is that they got deleted by accident - however:

Does anyone know how to get them back to the list of available searches?

So far I was not able to find the place where to reintegrate them.
Resetting the RT at a glance also does not help, the list of available
searches remains the same.

Help is greatly appreciated.

Thanks in advance,
Gunnar

Hi Gunnar

If I understand you correctly, you need to look at your RT_SiteConfig.pm

You should have a line like this

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);

Hope that helps

regards
Garry

Dr Garry Booth
IT Services
Loughborough University

3

Hi everyone,

I just noticed that Quicksearch and QuickCreate queries are missing from
the available searches in the RT at a glance customization page. My
guess is that they got deleted by accident - however:

Does anyone know how to get them back to the list of available searches?

So far I was not able to find the place where to reintegrate them.
Resetting the RT at a glance also does not help, the list of available
searches remains the same.

Help is greatly appreciated.

Thanks in advance,
Gunnar

Hi Gunnar

If I understand you correctly, you need to look at your RT_SiteConfig.pm

You should have a line like this

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);

Thanks, Garry that did the trick!

I recently installed TicketLocking and introduced the HomepageComponent
option to our SiteConfig in that context. Since I only included
‘MyLocks’ and left out the rest everything was screwed up. Did not
notice until I created a new user today…

DOH!

Thanks for saving my day!

Cheers,
Gunnar
Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges@zmaw.de
Tel.: +49 (0)40 41173 220