Quickly Jumping to another queue - feature request

RT Developers
1

Hi Jesse,

Sometimes earlier, Julian posted a small customization that would add an
entry to the top Tabs to enable a user jump to another queue. This is a
cool feature and if it’s not too much to request, I’d pray that it gets
incorporated as part of rt3.

http://lists.fsck.com/pipermail/rt-users/2002-October/010247.html

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post

2

Try just typing a queue name in the “Search” dialog in the upper right
hand corner of the page.On Sat, Feb 15, 2003 at 09:48:20AM +0300, Odhiambo Washington wrote:

Hi Jesse,

Sometimes earlier, Julian posted a small customization that would add an
entry to the top Tabs to enable a user jump to another queue. This is a
cool feature and if it’s not too much to request, I’d pray that it gets
incorporated as part of rt3.

http://lists.fsck.com/pipermail/rt-users/2002-October/010247.html

    cheers
   - wash

±---------------------------------±----------------------------------------+
Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
±--------------------------------±-----------------------------------------+
“Oh My God! They killed init! You Bastards!”
–from a /. post

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Try just typing a queue name in the “Search” dialog in the upper right
hand corner of the page.

:slight_smile:

BTW, I find rt3 quite slow. Is this because of me using fastcgi?
I’d have loved to use modperl but whenever I setup rt3 to use it
my apache core dumps.

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post

4

BTW, I find rt3 quite slow. Is this because of me using fastcgi?
I’d have loved to use modperl but whenever I setup rt3 to use it
my apache core dumps.

Quantify “Slow.” Also, please describe what you’re trying to run it on.
It’s definitely heavier than RT 2.0 was, but technology has also
advanced a fair bit in the past two years.

-j

    cheers
   - wash

±---------------------------------±----------------------------------------+
Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
±--------------------------------±-----------------------------------------+
“Oh My God! They killed init! You Bastards!”
–from a /. post

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

BTW, I find rt3 quite slow. Is this because of me using fastcgi?
I’d have loved to use modperl but whenever I setup rt3 to use it
my apache core dumps.

Quantify “Slow.” Also, please describe what you’re trying to run it on.
It’s definitely heavier than RT 2.0 was, but technology has also
advanced a fair bit in the past two years.

Not a serious issue though. It’s only that response is a bit slow compared
to rt2 which I also ran on the same box. Factors contributing to this could
be varios, ranging from

  1. I used to run rt2 with modperl, not fastcgi as I use for rt3
  2. This box has changed OS from FreeBSD 4.7-STABLE to 5.0-RELEASE.

The machine specs:

CPU: Pentium 4 (1699.95-MHz 686-class CPU)
Origin = “GenuineIntel” Id = 0xf12 Stepping = 2
Features=0x3febf9ff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,SEP,MTRR,PGE,
MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM>
real memory = 335478784 (319 MB)
avail memory = 318521344 (303 MB)

I know this doesn’t quantify :wink:

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post

6

Not a serious issue though. It’s only that response is a bit slow compared
to rt2 which I also ran on the same box. Factors contributing to this could
be varios, ranging from

Ok. a bit slower is expected. Though it should scale more linearly than
rt2 did. I suspect that adding more ram to that box will help a bunch.

-j
  1. I used to run rt2 with modperl, not fastcgi as I use for rt3
  2. This box has changed OS from FreeBSD 4.7-STABLE to 5.0-RELEASE.

The machine specs:

CPU: Pentium 4 (1699.95-MHz 686-class CPU)
Origin = “GenuineIntel” Id = 0xf12 Stepping = 2
Features=0x3febf9ff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,SEP,MTRR,PGE,
MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM>
real memory = 335478784 (319 MB)
avail memory = 318521344 (303 MB)

I know this doesn’t quantify :wink:

    cheers
   - wash

±---------------------------------±----------------------------------------+
Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
±--------------------------------±-----------------------------------------+
“Oh My God! They killed init! You Bastards!”
–from a /. post

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.