My group is on RT 3.4.4. We have users that like to use the quick ticket
option on the bottom of the screen. The problem with using that option
is the ticket gets created with NO requestor. Therefore, the scrip that
has been set up for notify or autoreply to the requestor (along with the
rights added to the role requestor) become useless. Since the person is
already signed onto the system and since using the "create new ticket"
at the top of the screen seems to work (defaults to creating the
requestor as the person signed on) why doesn’t the quick ticket do the
same? I think this is a bug and I’d like someone to look into it. My
requestors get email notifications in all other scenarios except the
quick ticket option. So … Jesse, anyone?
Kenn