Quick Ticket Create in RT4

RT Users
1

I’m trying to customize Quick Ticket Create (from the dashboard) in RT4 to
add a custom field. I’ve edited html/Elements/QuickCreate but none of my
changes are reflected in the UI. I’ve restarted Apache so mod_perl will
see the changes, but even something as little as changing Subject to
SUBject is not seen.

Obviously, I’m editing the wrong file. Can somebody point me to the
correct file to customize Quick Ticket Create in RT4?

Thanks in advance.

–drew

2

I’m trying to customize Quick Ticket Create (from the dashboard) in RT4 to
add a custom field. I’ve edited html/Elements/QuickCreate but none of my
changes are reflected in the UI. I’ve restarted Apache so mod_perl will
see the changes, but even something as little as changing Subject to
SUBject is not seen.

Obviously, I’m editing the wrong file. Can somebody point me to the
correct file to customize Quick Ticket Create in RT4?

QuickCreate sounds like the element you want, but if you’re editing in
the standard RT doc root, you probably want to review the cleanly
customing RT portion of the wiki about the local directory:

http://requesttracker.wikia.com/wiki/Customizing

-kevin

3

Thanks Kevin. I think ultimately my issue was the mason data was compiled
and needed to be cleared to recognize my changes:

var/mason_data/obj

–drewFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Tuesday, May 17, 2011 11:35 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Quick Ticket Create in RT4

I’m trying to customize Quick Ticket Create (from the dashboard) in
RT4 to add a custom field. I’ve edited html/Elements/QuickCreate but
none of my changes are reflected in the UI. I’ve restarted Apache so
mod_perl will see the changes, but even something as little as
changing Subject to SUBject is not seen.

Obviously, I’m editing the wrong file. Can somebody point me to the
correct file to customize Quick Ticket Create in RT4?

QuickCreate sounds like the element you want, but if you’re editing in the
standard RT doc root, you probably want to review the cleanly customing RT
portion of the wiki about the local directory:

http://requesttracker.wikia.com/wiki/Customizing

-kevin