Quick Ticket Creatation

RT Users
1

Hello,

About the Quick Ticket Creatation, is it possible to have all users in the dropdown list so that I can assign a ticket to a certain owner?
How can I do that?

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2

About the Quick Ticket Creatation, is it possible to have all users in the dropdown list so
that I can assign a ticket to a certain owner?

How can I do that?

You’ll need to cleanly override Elements/QuickCreate and replace the
Me/Nobody code with a call to SelectOwner.

You can read more about cleanly customizing RT at http://requesttracker.wikia.com/wiki/Customizing

-kevin