Quick search

RT Users
1

hi ,

I have recently installed RT 3.6.1 on fedora 4. am not able to view mails in
Quick search menu. What might be likely cause for this problem?

thx
raghav

2

On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).

Is possible add one more status (fixed/resolved)?

Regards,
Renato

3

The same wish for me :wink:
I’d like to quick-search also on fixed/resolved tickets.

Regards
Stefan-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Renato S. Yamane
Gesendet: Montag, 1. März 2010 02:34
An: RT-Users@lists.bestpractical.com
Betreff: [rt-users] Quick search

On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).

Is possible add one more status (fixed/resolved)?

Regards,
Renato
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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4

-----Original Message-----
From: Stefan.Rueetschli@securiton.ch

I’d like to quick-search also on fixed/resolved tickets.

-----Ursprüngliche Nachricht-----
Von: Renato S. Yamane

On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).

Is possible add one more status (fixed/resolved)?

The quick search by default searches the @ActiveStatus values.

lib/RT/Search/Googlish.pm:

163: push @tql_clauses, join( " OR ", map “Status = ‘$_’”, RT::Queue->ActiveStatusArray());

This doesn’t stop you from searching other states, it just means you have to list the state you want to search, i.e.:

resolved orange button

To search for a resolved ticket with the words ‘orange’ or ‘button’ in the subject.

A rough list of what the quick search can search on:

Fulltext Contet search:		fulltext:string
Requester email address:	request@email.address
Ticket Status:			resolved
Ticket ID:				12345
Queue name:				'General Support'
RT ticket owners:			stuart

Stuart

5

Thanx Stuart,
that works for me.

Stefan-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Stuart Browne
Gesendet: Montag, 1. März 2010 07:45
An: RT-Users@lists.bestpractical.com
Betreff: Re: [rt-users] Quick search

-----Original Message-----
From: Stefan.Rueetschli@securiton.ch

I’d like to quick-search also on fixed/resolved tickets.

-----Ursprüngliche Nachricht-----
Von: Renato S. Yamane

On start page I can see a Quick Search pannel, but it have only 3 kind
of status (New, Open and Stalled).

Is possible add one more status (fixed/resolved)?

The quick search by default searches the @ActiveStatus values.

lib/RT/Search/Googlish.pm:

163: push @tql_clauses, join( " OR ", map “Status = ‘$_’”, RT::Queue->ActiveStatusArray());

This doesn’t stop you from searching other states, it just means you have to list the state you want to search, i.e.:

resolved orange button

To search for a resolved ticket with the words ‘orange’ or ‘button’ in the subject.

A rough list of what the quick search can search on:

Fulltext Contet search:		fulltext:string
Requester email address:	request@email.address
Ticket Status:			resolved
Ticket ID:				12345
Queue name:				'General Support'
RT ticket owners:			stuart

Stuart
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

This e-mail is confidential and may contain privileged information. It is intended only for the addressees. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message from your system.