Quick Search

RT Users
1

Hi everybody,

I’ve been facing a problem with RT 3.4.2 and I’d like to know if someone
have ever faced the same situation and if there’s something I could do:

After changing one queue’s name, the complete “Quick Search” table’s
"got blank" and all queues are showed with 0 tickets created (new and
old). If I click on any Queue to access the tickets created on it, it
doesn’t show anything. I can only access the tickets created by its
number. And it also happens with the new tickets, when I add them.

If my description is not clear enough, just tell me and I’ll try to
explain it better.

Thanks and best regards.

Rodrigo

ATT168652.txt (182 Bytes)

2

Hi,

We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on.

The only problem is that it shows the oldest tickets first not the newest ones.

Is there any way that we can change this?

Thanks
Sam

Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
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3

Greetings,

You can change the order in which the tickets show up for the quick search by editing the search, then modifying the “Sorting” section. By default you will see that the search is being sorted by “ID, Asc”. I have attached a screenshot of what it will look like. You will want to change this to “ID, Desc” which will show the newest tickets first.

Zoey Schutt
Braincoral Technology---- On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher <sam.maher@lawsonlewisblakers.co.uk> wrote ----

Hi,

We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on.

The only problem is that it shows the oldest tickets first not the newest ones.

Is there any way that we can change this?

Thanks
Sam

Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703
THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited.
If you have received this e-mail in error please notify the sender immediately and delete this e-mail.
E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses.
Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.

4

[cid:image001.jpg@01D0DE54.0E4E0E40]

Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these?

Thanks
SamFrom: Zoey Schutt [mailto:zoey@braincoral.io]
Sent: 19 August 2015 18:37
To: Sam Maher
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Quick Search

Greetings,

You can change the order in which the tickets show up for the quick search by editing the search, then modifying the “Sorting” section. By default you will see that the search is being sorted by “ID, Asc”. I have attached a screenshot of what it will look like. You will want to change this to “ID, Desc” which will show the newest tickets first.

Zoey Schutt
Braincoral Technology