Quick search for ticket # in RTIR vs. how it works in RT

RT Users
1

Hello,

Quick question here…

In RT you can type/paste a ticket number into the little search box on the
upper right beside the ticket creation dropdown and find a ticket by ticket
#.

In RTIR this yields no results. Is there a reason for this or can it be
fixed so ticket id is included in the search? Sure staff can use the
regular search to find a ticket but it’s not quite as fast of course.

Thanks

Landon Stewart LandonStewart@Gmail.com

2

In RT you can type/paste a ticket number into the little search box on the upper right beside
the ticket creation dropdown and find a ticket by ticket #.
In RTIR this yields no results. Is there a reason for this or can it be fixed so ticket id is
included in the search? Sure staff can use the regular search to find a ticket but it’s not
quite as fast of course.

Questions about RTIR which are this specific to the operations of RTIR
(as opposed to questions about core RT features) really belong on the
rtir mailing list rather than rt-users.

I’m assuming you’re not using RTIR 2.6, this appears to be a
regression in 3.0-trunk.

-kevin