Quick question about upgrading

RT Users
1

Was just thinking about upgrading from 3.6.5->3.6.6

Was just wondering what happens to the changes I have made to files for rt?

For instance, I have made changes to:
/opt/rt3/share/html/Ticket/Elements/ShowPeople

Will I need to re-implement those changes or ??

Thanks in advance

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212

2

Greg,

Unfortunately, it looks like you made your edits directly to the
versions in the share folder. If you upgrade RT, you will overwrite you
customizations. I recommend taking a look at the wiki, specifically,
CleanlyCustomizeRT - Request Tracker Wiki.

In summary, you should create a “local” folder where you store your
customized files. When you do an upgrade, the upgrade MAKE file doesn’t
overwrite the local folder, but it does overwrite the shared folder.

-CraigFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Greg
Evans
Sent: Thursday, March 20, 2008 1:46 PM
To: ‘RT Users’
Subject: [rt-users] Quick question about upgrading…

Was just thinking about upgrading from 3.6.5->3.6.6

Was just wondering what happens to the changes I have made to files for
rt?

For instance, I have made changes to:

/opt/rt3/share/html/Ticket/Elements/ShowPeople

Will I need to re-implement those changes or ??

Thanks in advance

Greg Evans

Hood Canal Communications

(360) 898-2481 ext.212

3

From: Greg Evans gevans@hcc.net
Date: Thu, 20 Mar 2008 10:46:08 -0700
Subject: [rt-users] Quick question about upgrading…

Was just thinking about upgrading from 3.6.5->3.6.6

Was just wondering what happens to the changes I have made to files for rt?

For instance, I have made changes to:

/opt/rt3/share/html/Ticket/Elements/ShowPeople

Will I need to re-implement those changes or ??

Hi Greg,

You’ll have to redo them. RT has some nice hooks and a “local” folder for
you to be able to modify core elements without actually editing those files.

A good first step is to take a look at:
CleanlyCustomizeRT - Request Tracker Wiki

Hope that helps,
Erik

Erik Peterson
EDC