Quick "is it possible to do this" question

RT Users
1

Hi Folks

We are moving our rt web server (not database) to a different machine.
Leaving the DB where it is. In the process of moving our rt to a new
machine, I want to know if it is possible to have two different RT
servers connect in to the same database and serve the same files/data.
That is, can we have two completely different web servers handle the rt
web site bits, and serve all the same data?

This is just to aide in migrating/testing, not a permanent scenario.

Thanks

Joe

Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: landman@scalableinformatics.com
web : http://scalableinformatics.com
NameBright - Coming Soon
phone: +1 734 786 8423 x121
fax : +1 866 888 3112
cell : +1 734 612 4615

2

I haven’t tried the dual front ends. I transition my rt to 2 servers by
setting up replication and then cutting over to the new db server using
the rt config. Not sure if it was the best way. Tell me how it goes
cause we are trying to increase the resiliency of our ticketing system
and it would be great if we could have 2 front ends active so we would
be able to work on one rt box without taking down the system.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Joe
Landman
Sent: Tuesday, August 10, 2010 3:57 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Quick “is it possible to do this” question

Hi Folks

We are moving our rt web server (not database) to a different machine.

Leaving the DB where it is. In the process of moving our rt to a new
machine, I want to know if it is possible to have two different RT
servers connect in to the same database and serve the same files/data.
That is, can we have two completely different web servers handle the rt
web site bits, and serve all the same data?

This is just to aide in migrating/testing, not a permanent scenario.

Thanks

Joe

Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: landman@scalableinformatics.com
web : http://scalableinformatics.com
NameBright - Coming Soon
phone: +1 734 786 8423 x121
fax : +1 866 888 3112
cell : +1 734 612 4615
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

We are moving our rt web server (not database) to a different machine.
Leaving the DB where it is. In the process of moving our rt to a new
machine, I want to know if it is possible to have two different RT
servers connect in to the same database and serve the same files/data.

Sure you can.

Just pay attention to have the exact same version of RT and options in
RT_SiteConfig.pm

cheers

Andrea Perotti