Quick fix to display stalled tickets

RT Users
1

Hi,

I needed to display the stalled tickets as well, so in version 3.4.5 I
edited the following files:

In /share/html/Elements

Files that need to be edited (that I know of)
Quicksearch
MyTickets
MyRequests

Basically you just need to edit the lines below to include the stalled
part to the query string.

File MyTickets:

my $Query = " Owner = ‘".$session{‘CurrentUser’}->Id."’ AND ( Status =
‘new’ OR Status = ‘open’ OR Status = ‘stalled’)";

File MyRequests:

my $Query = “Owner = ‘Nobody’ AND ( Status = ‘new’ OR Status = ‘open’ OR
Status = ‘stalled’)”;

File Quicksearch:

my $open_q = “Queue = ‘$name’ AND (Status = ‘open’ OR Status =
‘stalled’)”;
my $all_q = “Queue = ‘$name’ AND (Status = ‘open’ OR Status = ‘new’ OR
Status = ‘stalled’)”;

Make sure you restart apache after this to reset the cache.

Thanks,
-Tim