So in playing around with the system I observed that RT doesn’t care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That’s perfect.
So it got me thinking about queues which a ticket would never start
in, but might get moved into later. And realizing that they could
all share the default Correspondence Address. I tested the idea and
it works, except in one sense.
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
This isn’t a rights thing, as I’m working as a Superuser.
I don’t have enough brain to look at this tonight, but if any of you
know why this behavior is set up and/or why it shouldn’t be changed,
please clue me in before I start trying to fix this.
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
That’s rare, cause i see all my queues and i don’t have an explicit
correspond address for each one, only the default one
And i imagine you have define de default one in RT_SiteConfig.pm
Regards!
So in playing around with the system I observed that RT doesn’t care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That’s perfect.
So it got me thinking about queues which a ticket would never start
in, but might get moved into later. And realizing that they could
all share the default Correspondence Address. I tested the idea and
it works, except in one sense.
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
This isn’t a rights thing, as I’m working as a Superuser.
I don’t have enough brain to look at this tonight, but if any of you
know why this behavior is set up and/or why it shouldn’t be changed,
please clue me in before I start trying to fix this.
–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Eliezer E Chávez
+58-416-6125676
eliezer.chavez@gmail.com
So in playing around with the system I observed that RT doesn’t care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That’s perfect.
So it got me thinking about queues which a ticket would never start
in, but might get moved into later. And realizing that they could
all share the default Correspondence Address. I tested the idea and
it works, except in one sense.
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
I don’t believe that to actually be the case.
Are they new queues? If so try logging out and back in. You may be seeing
the queue caching at work.On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrhett@netconsonance.com wrote:
So in playing around with the system I observed that RT doesn’t care
which e-mail address you send an existing ticket reply to, it always
updates the correct ticket no matter if the queue has changed or what
not. That’s perfect.
So it got me thinking about queues which a ticket would never start
in, but might get moved into later. And realizing that they could
all share the default Correspondence Address. I tested the idea and
it works, except in one sense.
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
This isn’t a rights thing, as I’m working as a Superuser.
I don’t have enough brain to look at this tonight, but if any of you
know why this behavior is set up and/or why it shouldn’t be changed,
please clue me in before I start trying to fix this.
–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it’s an uncommon thing…On Jan 29, 2009, at 7:55 AM, Todd Chapman wrote:
Are they new queues? If so try logging out and back in. You may be
seeing the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrhett@netconsonance.com wrote:
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
This isn’t a rights thing, as I’m working as a Superuser.
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it’s an uncommon thing…
Disabling that cache will have unfortunate performance implications for
your RT instance on a daily basis.
Jesse Vincent wrote:
Ding! Thank you for the winning answer. Wonderful.
Any way to defeat that, other than having everyone log out and back in
again? I realize it’s an uncommon thing…
Disabling that cache will have unfortunate performance implications for
your RT instance on a daily basis.
I think it may be easiest to kill everyone’s session and force a login
on their next refresh in the rare instance you need to do this, rather
than take a performance hit during common usage.>> On Jan 29, 2009, at 7:55 AM, Todd Chapman wrote:
Are they new queues? If so try logging out and back in. You may be
seeing the queue caching at work.
On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett jrhett@netconsonance.com wrote:
When you click on “Basics” or “Jumbo” to change the ticket queue, any
queue without an explicit (different) CorrespondAddress doesn’t show
up in the list.
This isn’t a rights thing, as I’m working as a Superuser.
–
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati