Queues not showing/updating in QuickCreate box

RT Users
1

I’ve just changed the name of the General queue to “Triage”, but this is
not reflected in the Quick Create box in RT at a Glance, nor in the “New
Ticket in [Combo box]” at the top. Also, I can’t select any other
Queues in either of these. If I create a new ticket, it does in fact
end up in the Triage Queue.

Using 3.8 in from Ubuntu Karmic.
Nick Irvine
IT and Network Administrator
Artona Group

2

When a queue is just created, it is not shown sometime. Try to log out
(perhaps close your browser) and then log in.

Cheers,
Carlos

Nick Irvine wrote:

I’ve just changed the name of the General queue to “Triage”, but this is
not reflected in the Quick Create box in RT at a Glance, nor in the “New
Ticket in [Combo box]” at the top. Also, I can’t select any other
Queues in either of these. If I create a new ticket, it does in fact
end up in the Triage Queue.

Using 3.8 in from Ubuntu Karmic.

| __ __ | Carlos Garc�a Montoro Ingeniero Inform�tico
|_Y/| Instituto de F�sica Corpuscular Centro Mixto CSIC - UV
|_] [/| Servicios Inform�ticos
| [] | Edificio Institutos de Investigaci�n cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|______| Espa�a / Spain Fax: +34 963543488

cgarcia.vcf (441 Bytes)

3

Right you are sir. Thanks very much.

Nick Irvine
IT and Network Administrator
Artona GroupOn 04/19/10 03:21, Carlos Garcia Montoro wrote:

When a queue is just created, it is not shown sometime. Try to log out
(perhaps close your browser) and then log in.

Cheers,
Carlos

Nick Irvine wrote:

I’ve just changed the name of the General queue to “Triage”, but this
is not reflected in the Quick Create box in RT at a Glance, nor in the
“New Ticket in [Combo box]” at the top. Also, I can’t select any other
Queues in either of these. If I create a new ticket, it does in fact
end up in the Triage Queue.

Using 3.8 in from Ubuntu Karmic.