I was wondering how the watchers feature works. I have defined users as
watchers for a queue. I know it works because the Scrips are working.
However, I noticed that those watchers aren’t automatically added as
watchers to individual tickets when they’re created. Is this feature
supposed to work that way?
Thanks,
Eric
Correct. The users are watchers for the whole queue. not individual tickets.
If you move a ticket from queue to queue, you don’t want the first queue’s
watchers hanging on by default…On Tue, May 01, 2001 at 11:11:14PM -0400, Eric Mandel wrote:
I was wondering how the watchers feature works. I have defined users as
watchers for a queue. I know it works because the Scrips are working.
However, I noticed that those watchers aren’t automatically added as
watchers to individual tickets when they’re created. Is this feature
supposed to work that way?Thanks,
Eric
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