Queue Watchers in RT-1.3.70


#1

I was wondering how the watchers feature works. I have defined users as
watchers for a queue. I know it works because the Scrips are working.
However, I noticed that those watchers aren’t automatically added as
watchers to individual tickets when they’re created. Is this feature
supposed to work that way?

Thanks,
Eric


#2

Correct. The users are watchers for the whole queue. not individual tickets.
If you move a ticket from queue to queue, you don’t want the first queue’s
watchers hanging on by default…On Tue, May 01, 2001 at 11:11:14PM -0400, Eric Mandel wrote:

I was wondering how the watchers feature works. I have defined users as
watchers for a queue. I know it works because the Scrips are working.
However, I noticed that those watchers aren’t automatically added as
watchers to individual tickets when they’re created. Is this feature
supposed to work that way?

Thanks,
Eric


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