Queue Visibility Question


#1

Is it possible to limit the visibility of a particlular Queue just
to those users that are supposed to have access.

Specifically my problem is that even when a user is set for

NO-ACCESS to a particular queue he can still view
the request header in the master list.


#2

Kevin Stone wrote:

Is it possible to limit the visibility of a particlular Queue just

to those users that are supposed to have access.

Specifically my problem is that even when a user is set for

NO-ACCESS to a particular queue he can still view
the request header in the master list.

I thought that I had the same problem, but found out that a user
who is RT administrator gets to see all tickets, regardless of
the per-queue access control. Can that be the problem?

/Anders

Anders Klint Gatespace AB
Quality Assurance +46 31 743 9821